FAQ

Where do you ship?

We currently ship our retail products (tubers, plants, cuttings, gifts, decor, seasonal items) within Canada only. Unfortunately, we’re not able to ship internationally or to the U.S. at this time.

When do dahlia tubers ship?

Tuber orders ship in spring once the weather allows for safe travel, typically between late April and early May. You’ll receive an email with tracking information when your order has been sent.

Can I combine multiple orders to save on shipping?

At this time, each order is packed and shipped separately to maintain accuracy and fairness. If combined shipping becomes available, we’ll announce it through our newsletter.

Do you offer local pickup?

We sure do. But only pick up your order when you receive an email instructing you when and where to pick up.

What carrier do you use for shipping?

We use Canada Post for most orders. You’ll receive a tracking number once your package has shipped.

How much is shipping?

This depends on what is ordered. 

Are the tubers guaranteed to grow?

We guarantee that every tuber you receive has been inspected, sanitized, and contains at least one viable eye. However, once tubers are in your care, we can’t control storage, weather, or soil conditions. Please inspect your order immediately and contact us within 5 days of delivery if you have any concerns.

What happens if my tuber doesn’t sprout?

Some varieties take longer than others to wake up. Dahlias can take 4–6 weeks to sprout, especially in cooler climates. 

Do you replace mislabeled tubers?

We take labeling very seriously, but mistakes can occasionally happen. If your bloom isn’t what you ordered, send photos of the flower and your order confirmation — we’ll do our best to make it right.

Do you sell virus-free dahlias?

All plants are inspected regularly, and we sanitize tools between plants to minimize risk. However, dahlias are living plants and virus cannot be 100% eliminated. Like most growers, we do not offer refunds for virus-related issues, as it’s often introduced by insects or environmental conditions after leaving our care.

How should I store my tubers when they arrive?

Keep them in a cool, dry location, away from direct sunlight, heat, or freezing temperatures. Open the shipping bag slightly to allow air flow. Do not store in sealed plastic or in garages that could freeze.

Can I propagate or sell tubers I buy from you?

Yes, except for KA’s® varieties, which are trademarked by Santa Cruz Dahlias and Kristine Albrecht. You may grow, gift, or trade these, but you may not sell them commercially without permission from the hybridizer.

Any growing tips?

Cut often for more flowers. Regular deadheading or harvesting encourages continuous flowering through fall.

What payment methods do you accept?

We accept Stripe, PayPal, Interac e-Transfer, Klarna, and Afterpay. We also accept cash payments in person. However, cash can’t be used to reserve a future rental date unless it’s dropped off beforehand to hold your booking.

Can I cancel or change my order?

Once an order is placed, it is considered final. Because tubers are a perishable, seasonal product, we can’t accept cancellations or modifications after checkout. However, we reserve the right to cancel and fully refund an order before shipping if a quality issue arises during inspection.

Do you offer refunds?

Refunds are only available within 5 days of receipt and must include clear photos of the issue. We do not issue refunds for failure to grow due to environmental factors, storage, or pest damage.

See our full Policies page for details.

Do you charge sales tax?

Not yet. We are just a little flower farm and haven't made enough sales in 12 continuous months for the need to charge tax. 

What if I don’t receive my order confirmation or receipt?

Order confirmations and receipts are sent automatically by email. If you don’t see them, please check your junk or spam folder — sometimes our emails hide there. If it’s still missing, reach out and we’ll resend it for you.

How do I book a rental?

The easiest way to book is through our website, but we completely understand that not everyone loves technology. You can also email, call or text to book a rental. Online bookings are confirmed automatically by email, while phone and text bookings are entered manually on our end.

Do you deliver rental items?

Not at this time. All rentals are pickup only at:

📍 30014 West Bothwell Road, Bothwell, Ontario.

Do you help load rental items into vehicles?

For insurance reasons, we’re not able to load items into customer vehicles. Please bring help if you’re picking up heavy or bulky items — we’ll make sure everything is ready and easy to access when you arrive.

Is there a deposit required?

Yes. A refundable security deposit is required for each rental and will be automatically refunded when the item is returned on time and in the same condition.

Alternatively, you may leave an “item of value” (such as a tool of similar worth) as temporary collateral, at our discretion.

Do I need to sign a waiver for rentals?

Yes, all rental customers are required to sign a short liability waiver before pickup. Paper copies are available at the time of pickup, and we’re working on digital options through our website to make this even easier.

What time does the rental period start and end?

Your rental period starts at the scheduled pickup time and ends when the items are returned to us. Rentals are charged per 24-hour period, and items returned more than one hour late will be billed for an additional day.

What condition will my rental items be in when I pick them up?

Every rental item is cleaned, inspected, and sanitized before it leaves Her Homestead. We take pride in making sure everything is in great condition and ready for your event or project.

What if I’m late returning an item?

If you return an item more than 1 hour past your scheduled return time, a 24-hour rental charge will be applied.

What happens if I damage or lose a rental item?

If an item is lost or damaged, your deposit will not be refunded. Please use all rentals responsibly and return them in clean, working condition.

Can I add my own listing to the directory?

Yes! You can submit a grower, supplier, or resource listing through our Directory Submission Form. Submissions are reviewed before publication.

Can I submit photos or information about a dahlia variety?

Absolutely — that’s what the library is for! Add a variety, upload your own photo, or leave a review for others to learn from. All listings are free and community-submitted. Submission Form. 

Are listings verified?

All listings are reviewed for basic accuracy and formatting, but because they’re community-submitted, we can’t guarantee every detail is correct. Use your own discretion.

Can I print the library listings for personal use?

Yes! All listings are free to view, use, and print for your own garden planning or educational reference.